Manage users and roles

Each person who uses Tilecast Studio should have an individual account. An Owner or Administrator can manage accounts from Settings > Users.

Add an account

1. Open Settings > Users.
2. Enter the person’s Name, Username, and a Temporary password. The password must contain at least 12 characters.
3. Choose a Role, then select Add user.

The person signs in with that username and password. Tilecast’s Studio accounts are local to the installation.

Choose a role

Role	What the role can do
Owner	Manage the entire installation, including backups and integration tokens.
Administrator	Manage the installation except for Owner-only system operations. Administrators can create and edit Editor, Contributor, and Viewer accounts, but can’t grant Owner or Administrator.
Editor	Create and publish content, and manage screens and playback.
Contributor	Create and edit content, but can’t publish a Layout, delete anything, or put content on a screen.
Viewer	Read-only access.

Limit screen access

In the user’s editor, use Screen scope to select Locations and/or Display Groups. With no scope selected, the account can operate every screen. A selected scope limits which screens the account can see and operate, but the account still sees the whole content library. Owner access always covers the entire fleet.

Suspend or remove an account

Clear Account active to suspend the account. You can turn it back on later. Delete permanently removes the login, preferences, and security credentials and cannot be undone.

If someone loses access to their authenticator, passkeys, and recovery codes, an Owner or Administrator can select Reset in an account they can manage under Two-step verification. Only an Owner can reset an Owner or Administrator account. Resetting signs the person out everywhere and clears all enrolled factors; they must enroll again.

For organization sign-in requirements, see Protect Studio accounts.